Average Score (148 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

148 Ratings

4.9 Average

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  • Brooke V.08-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Richard A.08-27-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Beau at the service desk is always positive with a smile and works hard to help me out. The part was delayed but he helped me find a temporary solution. I wish you had loaner cars again because I need my car to work during the day, so hopefully that changes. Again Beau is a great asset to that department.

  • Patricia M.08-26-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Marguerite C.08-26-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

  • Joseph S.08-23-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

  • James J.08-16-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Service department went above and beyond our expectations!

  • Lori R.08-14-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Great customer service! Good listener and answered our questions. Did not feel pressured into making a purchase. Highly recommend Jensen VW.

  • Christopher M.08-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    Was greeted and helped right away. Staff and service were great

  • Brenna B.07-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Always great

  • Jennifer S.07-21-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    I had my tires rotated and on my way home the low tire pressure light went off on one of my tires. All 4 tires were low so obviously they never checked tire pressure